ShortLoop answers the calls Audi Charleston's desk cannot get to. Every number on this page is read off the store's own dashboard, from its first 15 days live.
See the first 15 days' numbers ↓No change to staffing or phone numbers. The AI answers the phones and books into the scheduler the store already runs.
236 service calls handled: booking, rescheduling, status requests and recalls.
Callers reach the right person by name, with context already collected.
Live slots in Xtime, on a Dealertrack DMS.
The desk is mid-conversation or the store is closed, and the call is heading for voicemail.
The caller reaches someone who can help, on that first call.
Matched to their vehicle and history while they talk. Car shoppers become sales leads.
A live slot on the real-time calendar, written into the store's scheduler.
Calls that used to end in voicemail now end in the store's own scheduler.
“I'll go two or three days and not have to worry about questioning what's being said.”

Switched last month. David already goes days between checks instead of listening to every call.

These phones have never had AI on them. Live in September.
Something we did not cover? Ask on the call.
“We moved away from an outsourced BDC and handle the work better across four stores.”
“ShortLoop delivered on what they promised, and the customization and support have been amazing.”
“It keeps our service department fully booked. After rolling out to sales, our best month ever.”
A thirty-minute call. Bring nothing, we take it from how your store runs today.