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Case study · Audi Charleston

60+ appointments from missed calls.

ShortLoop answers the calls Audi Charleston's desk cannot get to. Every number on this page is read off the store's own dashboard, from its first 15 days live.

See the first 15 days' numbers ↓
Audi Charleston dealership
Audi Charleston
Charleston, SC
284
Calls recovered
60+
Appointments booked
15 days
First stretch live
Dealers already running ShortLoop on their phones
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In Their Words

Hear it from the store.

David McCall
Service Director, McDaniels Auto Group
The Setup

What the store turned on.

No change to staffing or phone numbers. The AI answers the phones and books into the scheduler the store already runs.

Missed call AI

236 service calls handled: booking, rescheduling, status requests and recalls.

Sales, parts and finance routed

Callers reach the right person by name, with context already collected.

Xtime Dealertrack
Booked into Xtime, on Dealertrack

Live slots in Xtime, on a Dealertrack DMS.

First 15 Days Live

From the dealership's own dashboard.

Service appointments
60+
One in five recovered calls ended booked.
Missed calls
284
Calls the store was losing to voicemail
Requests handled
50+
Status checks, recalls, reschedules and cancellations
AI conversation · first 15 days
6h+
Conversation the desk never staffed
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How A Call Flows

Missed call to booked, without a callback.

Step 01
The desk can't get to it

The desk is mid-conversation or the store is closed, and the call is heading for voicemail.

Step 02
The AI picks it up

The caller reaches someone who can help, on that first call.

Step 03
Customer identified

Matched to their vehicle and history while they talk. Car shoppers become sales leads.

Step 04
Booked into Xtime

A live slot on the real-time calendar, written into the store's scheduler.

Calls that used to end in voicemail now end in the store's own scheduler.

Customer Story

The Audi store moved first. Acura is moving now.

“I'll go two or three days and not have to worry about questioning what's being said.”

David McCall · Service Director, McDaniels Auto Group
Audi Charleston
Ran Toma → On ShortLoop

Switched last month. David already goes days between checks instead of listening to every call.

Acura Charleston
Never had AI → Going live now

These phones have never had AI on them. Live in September.

Book My Demo
Books straight into your system
Xtime
Tekion
CDK Global
Reynolds and Reynolds
DealerFX
myKaarma
PBS
Straight Answers

What Dealerships ask.

No. The desk keeps answering the way it always has. The AI picks up the calls the team cannot get to, so nothing changes until a call is about to be missed.

Callers talk to it the way they talk to an advisor. It keeps up, handles what was not in the script, and switches between English and Spanish mid-call. Sentiment across 284 calls came in at 95.7%.

It routes by name, role or department and hands the call over with the context it has already collected. Across the first 15 days at Audi Charleston, zero transfers were missed.

Audi Charleston books into Xtime. ShortLoop also works with Reynolds, CDK, Tekion, DealerFX, myKaarma, VinSolutions and PBS.

No. The store keeps its numbers and its existing phone system, and nothing gets ripped out. Audi Charleston went live in days on the setup it already had.

That is when most calls get missed, and the AI is always on. Nights, weekends and holidays are covered the same way the lunch rush is.

Yes. Every call is logged with what the caller wanted and what the AI did about it. Every figure on this page came out of that dashboard, not out of a survey.

Something we did not cover? Ask on the call.

Proof, Not Promises

Numbers from a store already running it

Caleb McDuffie
Caleb McDuffie
Fixed Ops Director, Paul Thigpen

“We moved away from an outsourced BDC and handle the work better across four stores.”

18%
More ROs
1,500+
Monthly appointments
Stacey Corley
Stacey Corley
Dealer Principal, Corley Ford

“ShortLoop delivered on what they promised, and the customization and support have been amazing.”

$150K
Revenue generated
72 hrs
Staff time saved
Kevin Minley
Kevin Minley
Dealer Principal, Court Street Ford

“It keeps our service department fully booked. After rolling out to sales, our best month ever.”

15%
More fixed ops revenue
60+ hrs
Of AI conversation
Next Step

See it answer your phones.

A thirty-minute call. Bring nothing, we take it from how your store runs today.