Every call answered at Court Street Ford. 10.6% more appointments.
A forty-year Ford store put its service phones and its outbound campaigns on ShortLoop's Phone AI.
See the 90-day numbers
- +10.6%
- service appointments, year over year
- 11,442
- calls answered, every one picked up
- 153h
- advisor time back on the drive
Hear from the dealer principal.
“AI doesn't have a bad day. It keeps making appointments.”Book My Demo
Books into Auto/Mate, and the systems other stores run
When a Ford customer calls Court Street.
No new hire, no new DMS, no change to how advisors work the drive.
- The call is answered right away
Including after hours and when several customers call at once.
- The customer books a slot
Main shop or express lane, on the store's own rules.
- Some calls go to an advisor
Anyone who asks for a person, with the context already collected.
Appointment goes into Auto/Mate
- Slot
- Vehicle info
- Concern
“ShortLoop has significantly reduced our inbound call load by booking service appointments automatically. Our advisors stay focused on the customers in front of them.”
90 days, from the dealership's own dashboard.
- Booked with no human on the call
- Handed to an advisor
- Main shop
- Express lane
Booked in week one, zero advisor hours
Reached within days of the list dropping
Across 400+ combined contacts
All figures from the ShortLoop dashboard and the Court Street Ford dealer case study, May 1 to July 31, 2026.
What dealerships ask about Phone AI and Auto/Mate.
Does it replace our advisors?
No. It takes the booking calls so advisors stay with the customers in front of them.
Does it sound like a robot?
Callers talk to it the way they talk to an advisor, in English or Spanish, script or no script.
What if a caller asks for a person?
It transfers by name, role or department, with what it has already collected. At Court Street that was 35% of calls.
Can we set our own booking rules?
Yes. It books on your rules, main shop or express lane, not a generic script.
Do we change our numbers or our phone system?
No. Same numbers, same phone system, nothing ripped out.
Does it only work with Auto/Mate?
No. Also Reynolds, CDK, Xtime, Tekion, DealerFX, myKaarma and PBS.
What happens after hours and at the weekend?
It is always on, with no cap on how many calls it takes at once.
Does it take sales calls too?
Yes. It picks up the sales calls your team misses and writes the lead into whichever CRM, DMS or scheduler you run.
Does it do outbound as well?
Yes. Court Street runs recalls, declined service, lost leads and CSI through the same AI.
Can we see what happened on every call?
Yes. Every call is logged with what the caller wanted and what the AI did. Every figure above came from that dashboard.
Something we did not cover? Ask on the call.
Dealers already running ShortLoop on their phones
Want results like these at your store?
Twenty minutes on a live call. Hear the AI answer your service line and book the appointment.